Refund policy

1. 30‑Day Return Guarantee

We offer a 30‑day return policy on all products purchased from isabel-discount.store.

If you are not satisfied with your order for any reason, you may request a return or refund within 30 days of receiving your item.

2. No‑Cost Returns

All returns are completely free for customers.

We cover all return fees, including:

• Return shipping

• Processing fees

• Restocking fees (if applicable)

You will not pay anything to return an item.

3. Eligibility for Returns

All products on our store are eligible for return as long as:

• The request is made within 30 days

• The item is in reasonable condition

• The item is not intentionally damaged

We do not refuse returns unless the product is clearly misused or intentionally destroyed.

4. Refund Process

Once your return is received and inspected, your refund will be issued to your original payment method.

Refunds typically take:

• 3–5 business days to process

• Additional time depending on your bank or payment provider

You will receive a confirmation email once your refund has been processed.

5. How to Request a Return

To start a return, contact us at:

Email: support@isabel-discount.store Phone: +44 7480 728715

Please include:

• Your order number

• The item you want to return

• The reason for the return (optional)

We will provide a prepaid return label at no cost to you.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 30 days

• We will replace or refund the item at no cost

• You do not need to pay any fees

7. Exchanges

If you want to exchange an item:

• Contact us within 30 days

• We will send the replacement once the original item is returned

• All exchange shipping is free

8. Contact Us

For any questions about returns or refunds, reach out to us:

Isabel Discount Store 127 Saint Albans Avenue, London, W4 5JS, United Kingdom support@isabel-discount.store +44 7480 728715